RECEIPT OF GOODS
If you receive your goods, but then decide that you do not want them, you may return the goods for a refund. You must contact: info@darkH2O.com prior to returning the goods.Goods must be returned in their original condition with all packaging and documentation. Our liability is limited to the cost of goods only. We will not be liable for any indirect loss or consequential loss that may arise. The customer is responsible for the goods once the delivery has been made. This policy does not affect your statutory rights.
darkH2O ltd cannot accept returns for items which we are not notified of by the customer within 48 hours of receiving the goods. We also cannot accept the return of items which were received in the appropriate condition and then opened.
If we are not notified of any problems within 48 hours of receiving the goods then we will assume that the customer is happy with their order and the contract is complete.
You may cancel your order and return it to us within 30 days of receiving your order by getting in contact with us within the 48hr timeframe. If you try the products and experience any allergic reaction whatsoever you may return them for a full refund.
You will need to pay the postage costs to return the item back to us. These costs will not be refunded. It is your responsibility to take care of any products you wish to return. We will not accept any products that have been damaged or have deteriorated due to negligence. Refunds will be made once the items are received and a confirmation email will be sent to you advising the refund amount. Please allow up to 7-10 working days for us to process your refund. Blackresin ltd also reserves the right to withhold a percentage of the refund value of returned goods if the product or its packaging is in such a condition that the item needs to be binned.
We will not be held responsible for any customs related delays, losses or issues in the country of delivery.
If the product you purchase is damaged or faulty, we may offer an exchange or refund as appropriate in accordance with your legal rights.
If you can see some of the delivery has arrived damaged, we ask you to sign for it as “damaged” on arrival. That way it will be easier for us to organise replacements, which is why it is important for you to inspect the delivery as much as you can before signing for it. Unfortunately, breakages can happen and we will send out replacements as soon as we can.
To help us, we recommend that you open all products and check exactly how the product is damaged, take photographs of the damage, then contact our office on +44 01204 214017
EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.